The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under its ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for Only Afrika, ABTOT number 5673, ATOL number 12863, and in the event of their insolvency, protection is provided for the following:

• Flight inclusive packages
• Flight only bookings

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Only Afrika.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

The price of our ATOL-protected flight inclusive Packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

We, or the suppliers identified on your ATOL Certificate or holiday itinerary, will provide you with the services listed on the ATOL Certificate or itinerary (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder or supplier may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder or supplier will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder or supplier. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder or supplier, in which case you will be entitled to make a claim under ABTOT.

If we, or the suppliers identified on your ATOL certificate or holiday itinerary, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder, alternative supplier or otherwise) for reasons of insolvency, ABTOT Limited may make a payment to (or confer a benefit on) you under its scheme. You agree that in return for such a payment or benefit you assign absolutely to ABTOT Limited any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ABTOT ATOL Franchise scheme.

For further information visit the ATOL website at www.atol.org.uk or the ABTOT website https://www.abtot.com/

2.1 Pricing Errors
All prices are subject to availability and may change before booking confirmation. If a pricing error occurs:

• We reserve the right to correct errors before issuing your booking confirmation.
• Confirmed bookings with paid deposits will be honoured at the advertised price.
• If an error would result in significant loss (over 8% of package cost), we may cancel and refund in full.

2.2 Payment Schedule
Deposit: 20% non-refundable upon booking.
Balance due: 8 weeks before departure.
Late payments may incur £50/admin fee and risk cancellation.

Refunds processed within 14 days. Insurance claims must be pursued directly with your insurer.

We may cancel for operational reasons (e.g., minimum numbers not met):

• Full refund within 14 days, OR
• Offer of a comparable alternative package.

Force majeure cancellations (Section 5) follow separate terms.

We are not liable for failures caused by unforeseeable events beyond our control, including:

• Natural disasters, pandemics, or terrorism
• Government travel bans or war
• Supplier insolvency (despite ABTOT protection)]

If force majeure occurs before departure:

• Full refund (less verifiable non-recoverable costs)
• Voucher for 110% of value valid 18 months

During travel: We provide reasonable assistance (e.g., alternative arrangements), but extra costs are your responsibility.

6.1 Your Changes
Name changes: £50 fee. Itinerary changes after confirmation may incur rebooking fees + supplier penalties.

6.2 Our Changes
We may alter itineraries for safety/operational reasons. Significant changes (e.g., accommodation downgrade) entitle you to:

• Accept amended package,
• Cancel with full refund, OR
• Take a comparable alternative (price difference refunded/charged).

Step 1: On-Tour Complaints
Notify your guide/local agent immediately. Unresolved issues? Email ops@onlyafrika.co.uk with booking reference.

Step 2: Post-Tour Claims
Submit written complaint within 28 days of return via email. We respond within 28 days.

Step 3: ABTOT Arbitration
Unresolved after 90 days? Refer to ABTOT’s independent dispute resolution:
ABTOT, 121 Swallow Street, London W1B 4EG | www.abtot.com

Customer funds are held in our company accounts (not a trust account) but protected by ABTOT’s bond. If we cease trading:

• ABTOT will refund payments for unprovided services.
• If abroad, ABTOT will repatriate you (max. cost: £[X] per person).
  Full details: www.abtot.com/consumer-protection

We share necessary data with suppliers (e.g., hotels) to fulfil your booking. Data retention: 6 years post-travel for legal compliance. See Privacy Policy.

These Terms are governed by English law. Disputes subject to exclusive jurisdiction of English courts.